If product(s) from Madaboutink need to be returned for whatever reason, The Customer must obtain a Return Merchandise Authorization ("RMA") number by contacting customer service at firstname.lastname@example.org or Tel 01609 898020.
Once you have an RMA No, returned products should be shipped to the following address and we advise that you send via recorded delivery to ensure their safe arrival as we will not refund or replace until the goods have been received back by us.
5 The Ridge
All returns must be pre-authorised and accompanied by an RMA number obtained from Madaboutink
Goods returned without authorisation will be refused.
The customer must inspect the goods upon delivery and report any fault, including missing items within 48 hours of receipt.
Damaged goods must be returned within 14 days of receipt.
Faulty printer cartridges must be returned with a print sample if appropriate to the fault.
Accidental damage, neglect or misuse of items will not be acceptable for return.
Incorrectly ordered products cannot be returned if the box and/or seal has been opened.
The customer shall pay any carriage costs involved in a return where the goods supplied are as requested and are not faulty.
Please ask your Post Office for proof of posting as we cannot accept liability for lost items without proof of posting.
Refunds will be made by the same method of payment
Goods Damaged in Transit
In the unlikely event your order is damaged in transit please contact us immediately on 01609 898020. Please also retain the original packaging for returning with your order.